How Do I Change My Order?
If you need to change the color of the bicycle, replace the accessories in the order, or if you ordered the wrong product, we are always here to help you. Our goal is to ensure that any errors or changes to your order are corrected before shipment. Check the options below to learn how to change your order
►Change unshipped orders: We cannot modify existing product exchange orders. To change the bicycle or accessory on the order to a different color or product, we need to remove it from the order or cancel the entire order and refund you. From there, you can place a new order for the correct item through our website.
►Changing a shipped order: If the items in your order have already been shipped, we will not be able to cancel your order. However, you are welcome to cooperate with our return team to return the product after receiving the order. To learn more about the return process, you can visit this page on our website: How to request a return.
To change your order, please contact us.
