Frequently Asked Questions
General
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Do I need to assemble the bike myself?
Our bikes have completed 85% of the assembly. Click here to view Assembly video
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Get The Assembly Video Here
Click and find the corresponding assembly video for your bike.
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Does the battery removeable?
Yes, the battery is removeable, you could charge the battery on the bike or in door.
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How Do I Change My Order?
If you need to change the color of the bicycle, replace the accessories in the order, or if you ordered the wrong product, we are always here to help you. Our goal is to ensure that any errors or changes to your order are corrected before shipment.
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Where Can I Ride An Electric Bike?
Electric bicycles are legally the same as ordinary bicycles. You can ride an electric bicycle wherever you can ride a regular bicycle.
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What accessories are usually included in the bike?
Each addmotor bike will be equipped with a tool kit, a manual, a pair of pedals, a battery and a charger.
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When Will My E-bike Ship?
Your in-stock order will be shipped out from our warehouse within 1 to 2 business days after we received your confirmation email.
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What does the serial numbers do? Where to find them on the bike?
The serial numbers are very important information to register the A.O.G. and are also the basis for ordering accessories.
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Where Can I Compare All Of The E-bike Models?
P7 comes with spokes wheels. The spokes wheels are connected by 36 steel wires, durable and still popular.
R7 comes with aluminum alloy integrated wheels. It becomes common for an e-bike to use aluminum alloy integrated wheels. Unlike spokes wheels.
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Where Can I Learn About The Motors The Bikes Use?
The front motor has reliability and comprehensive capabilities. Mid-mounted motors provide a wider range of performance than other types. The rear motor can carry heavier items and provide stronger power.
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Does The Bike Come with A Charger?
A charger is included with the bike. You do not need to buy it separately. If you want a spare charger, you may purchase it here.
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How Do I Charge My Battery?
Always charge in a safe area that is dry, indoors. Arrange the bike, battery, and charger to eliminate the potential for trip hazards, damage to the bike, battery, or charger.
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What Factors Affect The Battery Range?
The three factors that affect the battery life range are riding style, riding conditions, and load.
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What Is Your Return Policy And Do You Offer A Warranty?
All electric bicycles of Addmotor will not be refundable 14 days after receipt of the bicycles.
The return requirement is less than 10 miles on the odometer.
Provide warranty.
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What Payment Methods You Accept, And Do You Offer Financing?
We accept debit or credit cards (Visa, MasterCard, AMEX, and Discover), Paypal payments, and Paypal Credit payments.
We have partnered with Affirm to provide you with an easy way to complete purchases without hidden fees.
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Why Did Credit Card Payments Fail?
If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. so that it doesn't get declined. Under such circumstances, here are 3 solutions for you.
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Pedal Assist System (PAS) of Addmotor Electric Bikes
Each e-bike of Addmotor is equipped with the pedal assist system (PAS). Addmotor Customer Service Team will explain what is PAS and how it works during the riding.
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Difference between EB 2.0 system parts and EB 1.0 system parts?
EB 1.0 system parts fit for Addmotor EB 1.0 electric bikes only, the other way around, the same as EB 2.0 system parts are only for Addmotor EB 2.0 electric bikes.
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Why does my ebike have a squeak/buzz sound or noise?
If your ebike has a squeaking sound or noise, please shoot a video of the problem and contact us at support@addmotor.com with your order number. Our support team will help you as soon as possible.
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Can You Recommend the Rack/Child Seat for My Electric Bike?
Addmotor does not recommend installing non-Addmotor products on your electric bikes.
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How to Contact Addmotor Support Team More Efficiently
Please provide your order number and attach pictures or videos about the problems you have so we can assist you easily. Once we receive your email, we will do our best to assist you with your issue.
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Do You Sell Spare Batteries?
Unfortunately due to the lack of battery parts, we do not have a readily available inventory of spare batteries. Please check back on our website to see if we have any batteries in stock.
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Addmotor Electric Bike Appearance Care & Maintenance Guide
Periodically clean your Addmotor electric bike with a damp cloth. Avoid spraying the bike with a water hose to avoid electrical issues.
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How to Find My Battery/Controller/Serial No.?
The serial numbers are very important information to register the A.O.G. and are also the basis for ordering accessories.
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Battery Use for Addmotor Electric Bikes
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How To Turn On The Headlight？
Night Mode& Headlight: Hold both UP and MODE for 3 seconds to turn on the LCD background light and headlight. Hold 3 seconds again to turn it off.
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Error Code Troubleshooting Instructions
In this article, you can find the problem of each error code and be able to find the solution
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Addmotor LCD Display Features and Operation
